Terms and Conditions
These General Conditions are intended to regulate the terms and conditions under which the MaisBackOffice store, with NIF PT254484387, headquartered at Rua 8 de Setembro, 9-B, 2560-428 Silveira, in Casalinhos de Alfaiata (hereinafter "MaisBackOffice") will rule.
The MaisBackOffice service consists of making available and supplying a set of products and/or services, in order to allow the user, who is assigned the status of customer, to order and purchase online the products and/or services presented therein.
By using MaisBackOffice you imply acceptance and full agreement with all parameters present in the Terms and conditions described, as well as the Privacy Policy in force at the time you access MaisBackOffice.
If you do not accept, partially or fully, any of the conditions stipulated, you should not make purchases at MaisBackOffice. If you access MaisBackOffice, you are committed and responsible for respecting the conditions set out on this page and in the Privacy Policy.
MaisBackOffice reserves the right to update and change the Terms and Conditions without prior notice. You are advised to periodically check the Terms and Conditions to investigate any changes or updates.
Product/service and price information
MaisBackOffice informs customers about the characteristics, descriptions, images or videos of each product and/or service on each page available. MaisBackOffice is committed to making its products and/or services available in a clear manner and correcting possible errors that may occur as soon as possible.
MaisBackOffice concisely presents the prices of each product and/or service, including VAT rates, shipping costs applied to each order and other additional costs that may be applicable.
Information about products, prices, content, images, videos, promotional campaigns and services can be updated and changed by MaisBackOffice at any time.
Intellectual property
MaisBackOffice is a registered online store, and the service provided is the responsibility of MaisBackOffice.
The content, domain, information present and made available on MaisBackOffice are the property of MaisBackOffice or have been granted to it, and are therefore protected by copyright and related rights. Any and all use, reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior approval by MaisBackOffice.
The customer undertakes to fully respect the aforementioned conditions and rights, as well as to refrain from acts that may go against the law and rights such as copyright, related rights, among other legislation applicable to the use of images, videos, content, etc. without express approval from MaisBackOffice. MaisBackOffice cannot be held responsible for any misuse of such products.
Payment methods
MaisBackOffice offers the following payment methods:
- ATM
- MB WAY
After payment is completed, MaisBackOffice will carry out a standard check, so that it is possible to process and finalize the order. The customer will receive an email confirming that the order has been paid, as well as the corresponding invoice.
Purchase conditions at MaisBackOffice
Availability of products/services
All products and/or services available on MaisBackOffice can be purchased, except in cases of stock shortages or limitations, as well as made-to-order products and/or services, whose availability may vary. Products and/or services may become unavailable without prior notice, but, in these circumstances, they will be duly identified on MaisBackOffice.
If the product is no longer available after the purchase has been completed, MaisBackOffice undertakes to contact the customer, by telephone or email, as quickly as possible in order to speed up the process with them.
Fees and taxes
At MaisBackOffice, the prices shown are in EURO, with the appropriate VAT and tax rates being applied in accordance with current law, which are already included in the price shown.
Order cancellation
The customer may cancel an order placed while it is being processed. You are requested to inform MaisBackOffice via the following email contact: andre.miranda@maisbackoffice.pt.
If the cancellation request was made after the order had been shipped, it will be sent for delivery and the customer may choose to refuse to accept it. MaisBackOffice is not responsible for possible delays in handling order cancellations.
MaisBackOffice reserves the right not to process orders or refunds in cases of data inconsistency, fraud or customer misconduct, as well as for technical issues beyond MaisBackOffice's control.
Free Resolution
The customer has the right to terminate the contract within 14 (fourteen) days from the date of signing the contract.
If the customer wishes to terminate the contract, they can do so via email at andre.miranda@maisbackoffice.pt or by filling out the contact form available on MaisBackOffice. When terminating the contract within the legal deadline, in addition to returning the product, the customer must return any offers that accompany the main product and/or service. MaisBackOffice must refund the amount paid within a maximum period of 14 days after receiving the returned order accompanied by the purchase invoice, proof of payment and return form.
The refund will be made using the same payment method used by the customer for the initial payment, except in situations of express agreement and where the customer does not incur any costs as a result of the refund.
Any refund procedure will be processed as provided for in the legislation in force in Decree Law No.24/2014.
Complaints
The customer may submit a complaint regarding any issue, act, information or service provided regarding MaisBackOffice via email andre.miranda@maisbackoffice.pt or through the electronic complaints book available via the link: https://www.livroreclamacoes.pt.
Disclaimer
When creating and using an account at MaisBackOffice, the customer is responsible for maintaining the account, confidentiality and all activity arising from their account.
By creating a user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in their most up-to-date version.
MaisBackOffice is not responsible for any information disclosed by third parties, technical failures or any other problems that prevent access and proper functioning of the online store.
MaisBackOffice is not responsible for possible damages, directly or indirectly related to the use, or inability to use, of the products and/or services available, as well as for any delay or unforeseen circumstances in the delivery of orders.
Personal data processing
Please check the Privacy and Cookies Policy.
Applicable law – jurisdiction
This contract is subject to Portuguese Law and current legislation.